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(NEW) Complaints and Ethics workshop

Back to Training

13/03/2019 3:00pm
to
13/03/2019 6:15pm

£238.00

Become a member to get this item for £138.00

Venue
Central London TBC
Level
Basic
Intermediate
Advanced
Location
London
CPD
3
Trainer
TBC

This course is divided into 2 sections – firstly on complaints and secondly ethics in daily practice. This is a very practical training which is intending to equip you with a better understanding on how to deal with complaints and ensure that you are always complying with the standards of the professional conduct in your daily practice.

Complaints:

  • Using practical case examples, we will examine the regulatory requirements and assess how you can ensure compliance with the complaints scheme.
  • You will gain an understanding of how to handle any formal client complaints and the new complaints re-direction scheme.

Ethics:

This course aims to deliver key reminders of professional conduct and ethics.

  • We will get you thinking about common core ethical principles and how to identify issues.
  • In considering the case studies we will refer to the OISC Codes of Standards to ensure you are able to identity issues in your practice.
  • This course is for you to understand how to apply the Codes to your cases.

Complaints and ethics is for all lawyer’s beginners and experienced.

 

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